Terms of Service for Private Commissions
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Prices are subject to change based on demand.
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I have the right to reject any order for any reason.
01
General Terms
02
Payment
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Payment is accepted in Euros and it can be made through Paypal, MBway & Bank Transfer.
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Commissions can be paid either 100% upfront or split 50% upfront and 50% after the sketch approval.
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Do not send me any payment before I have approved your commission.
03
Process & Delivery
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Your commission will take one month maximum to be completed. However, I am alowed to delay such date if any of these factors meet:​​​
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Health​ Problems
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Personal Problems
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Work
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Complexity of the Artwork
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Once the piece is finished you will receive a full-resolution image. If you would like a physical version of your artwork, such as prints or stickers, that can be arranged.
04
Revisions
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You get two round of changes included in this price.
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A fee will be added if you want to change something on the final artwork - unless there was a misunderstanding on my part.
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If you want me to change something in the drawing you have previsiously approved, a fee will be applied. This value depends on the change you ask for itself.
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If your reference is unclear to start with changes will come at an extra charge.
05
Copyright & Usage
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I, Joana (the Artist):
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I reserve the right to cancel and refund the order at any time for any reason.
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I retain all copyrights over the commissioned artwork.
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I will NOT claim the intellectual property (IP) of the commissioned artwork.
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I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
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I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
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You (the costumer/commissioner):
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You may upload the commissioned artwork on any website and social channels, while crediting me.
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You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
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You may NOT alter the commissioned artwork without my (the artist's) consent.
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You retain the rights to the intellectual property (IP).
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You may NOT use the commissioned artwork for commercial purposes.
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The following is considered copyright infringement:​
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Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
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Claiming the artwork as your own.
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Altering the artwork without my consent.​​​
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In some cases, the commercial rights may be purchased.
06
Cancellation and Refund Policy
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The buyer is not allowed a refund once I have started working on the commission.
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If by any reason I cannot start your commission, you will receive a full refund.
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If you cancel your order before I have started working on it, you can get a full refund.
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If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
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If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.
What do you get?
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Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
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Sketch and/or final sketches that you must accept before I continue the work
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Insight and involvement in color plan (depending on the complexity of the commissioned piece)
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Full-resolution file (approx. 210 x 297 mm at 600 DPI). Final file formats are usually PNG.